Warranty & Return Policy

Return Policy – No item may be returned without a Return Merchandise Authorization (RMA) Number from our customer service department. Non-defective items can only be returned if unopened and in original packaging.

Warranty – BuildMyServer’s products are warranted against defects in packaging, material and workmanship 365 days from the original purchase. Defective items will be repaired or replaced at our discretion.

Extended Warranty – BuildMyServer offers extended warranties for a premium – these include a three-year and a five-year warranty. Extended warranties are subject to the following terms:

• Extended warranties only cover replacement parts’ shipping costs for purchases made within the Continental US.
• Extended warranties cover all server products and product parts.
• Customer support is available for servers with extended warranties, at no additional cost. Our reps are available to help 9:00am through 5:00pm EST on business days (The server serial number is required).
• Return shipping is 100% covered by BuildMyServer’s extended warranty for customers within the Continental US.
• Warranties do not cover damages to our parts and systems that are the result of negligence or misuse by the owner.
• BuildMyServer reserves the right to repair or replace the part or product, using parts or products that are the same or equivalent in performance and reliability as the original.

“Specialty Equipment” and “Collectable Equipment” Returns – All returns of Equipment BuildMyServer labels “Specialty Equipment” or “Collectable Equipment” will be subject to additional terms and conditions.

Warranty Exclusion – Any modifications to the firmware on any components from 3rd Party providers from the original OEM firmware will void the warranty for the affected components.