Any defective RAM modules can be returned or exchanged; However, first please reseat any RAM modules as they may have become loose during shipping.
If you purchased RAM from us as a standalone to install in your existing server, please confirm the installation configuration:
• Make sure that each processor has the same quantity, capacity, and speed of RAM modules. Ensure the RAM is installed in sequential order by the numbers and letters on the system board for each RAM slot.
• If you have two processors installed, then RAM must be installed evenly for each CPU RAM bank (Bank A for CPU 1 and Bank B for CPU 2). If you only have one CPU, fill up the slots for CPU one.
For two processors, use the following guide:
• A1 and B1 should be the first two slots with RAM. They are the outermost memory slots.
• A2 and B2 are the 4th slots from each of the outside edges of the system board. Continue with A3, B3, A4, B4, A5, B5.